About the Course
Proactively reach out to clients & decision makers to position yourself as a trusted and strategic partner (e.g. emailing, calling, virtual meetings)
Uncover client needs, line up training and support, and deliver value that delights our users to drive engagement, prevent churn (e.g. conduct client discovery, build a support plan)
Speak to new and existing users of our platform to showcase new features (e.g. client calls, interviews, training sessions)
Cultivate customer advocates, develop case studies, and engage with customers for speaking opportunities and other marketing activities
Liaise with various teams (i.e. medical illustration team, product, marketing, etc.) to ensure the customers’ needs are being fulfilled
Seek out opportunities to enhance the customer success playbook, contribute to the product, and assist other teams
What you bring to the table:
BSc. or Masters in the Life Sciences
Strong communication skills, interpersonal skills and attention to detail are required
Excellent organizational skills and ability to manage multiple projects
1+ years of experience in customer success or account management for a SaaS company is an asset
Experience in science knowledge translation (e.g. peer-reviewed publications, grant applications, presentations, social media posts) is an asset
Proficiency in hosting virtual webinars, workshops, or other events is an asset
Science communication is about taking complex science, health and medical ideas, and creating accurate and effective communications that inform, educate and engage audiences.
NGOs, science centres, museums, zoos and aquariums, academic institutions, leading research centres, media production companies, and wherever communicating complex scientific ideas and information is needed.